Privacy Policy

1. Introduction

CartCharts ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based analytics platform ("Service").

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you sign in via Google or GitHub, we receive your name and email from those providers.

Integration Credentials

When you connect third-party services (Stripe, Google Analytics, Google Search Console, Microsoft Clarity), we collect and store the API keys or access tokens you provide. These credentials are encrypted at rest using Fernet symmetric encryption.

Analytics Data

We retrieve and store aggregated metrics from your connected services, such as revenue figures, session counts, order volumes, and behavioral data. We do not collect personally identifiable information about your end customers.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, and timestamps.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Sync data from your connected integrations
• Generate dashboards, charts, and forecasts
• Process payments and manage your subscription
• Send transactional emails (welcome, trial reminders, team invitations)
• Respond to your inquiries and provide customer support
• Improve and develop new features for the Service

4. Data Sharing

We do not sell your personal information or analytics data. We may share information with:

• Service providers — third-party companies that help us operate the Service (hosting, payment processing, email delivery)
• Legal compliance — when required by law, legal process, or to protect our rights
• Business transfers — in connection with a merger, acquisition, or sale of assets

5. Data Security

We take reasonable measures to protect your information, including:

• Encryption of integration credentials at rest
• HTTPS encryption for all data in transit
• Role-based access controls within organizations
• Regular security reviews of our infrastructure

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your account information and analytics data for as long as your account is active. When you delete your account, we will delete your personal information and integration credentials within 30 days. Aggregated, anonymized data may be retained for analytical purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Export your data in a portable format

To exercise any of these rights, please contact us at support@cartcharts.com.

8. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party tracking cookies or advertising cookies.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at support@cartcharts.com.